The first step to resolving any technical anomaly (For example, bug or error) is being able to reproduce the issue and getting data on where, when and how the error is generated. This is why it is crucial for us to receive enough information from our users about potential issues in order for us to resolve them. In this guide, we'll show you how to find the information from your Google Chrome browser for you to send it to us for further analysis.
In addition to this, it is important for us to know the following, so please keep these questions in mind while writing us your inquiry:
What were you trying to do before or when you faced the error?
On which board and with which user was the error created?
What was the sequence of actions that led to the error?
What is being printed as the error message in the user interface? Please provide a screenshot if possible.
Is the error being created only for one user or does it occur with multiple users?
Which browser and browser version are you using? Does the problem occur with other browsers on your device?
Copying error report(s) from the console
Step 1
On your Google Chrome browser, click on the three dots to collapse a dropdown menu. From the dropdown menu, click on "More tools" and choose "Developer tools".
Alternatively, you can also open the developer tools by pressing F12 or Ctrl + Shift + I on your keyboard.
Step 2
Click on "Console" from the developer tools upper panel and you will see a large box with miscellaneous information.
Step 3
To make finding your error easier, you can filter this box to only show error reports. To do this, open the dropdown menu from "Default levels" and remove everything except "Errors" from the list.
Step 4
Now that you've filtered the box to only show error reports, copy the error message(s) by highlighting them and pressing Ctrl + C. After this, by pressing Ctrl + V you can paste the message as an attachment to your inquiry.
Copying error information from the network tab
Step 1
On your Google Chrome browser, click on the three dots to collapse a dropdown menu. From the dropdown menu, click on "More tools" and choose "Developer tools".
Alternatively, you can also open the developer tools by pressing F12 or Ctrl + Shift + I on your keyboard.
Step 2
Click "Network" from the developer tools upper panel and click "Status" to sort the list (This makes it easier to find your error).
Step 3
Click on the Name of the error and a box should open on the right side. From the upper panel of this box, choose "Headers".
Step 4
From here, under "General" write down or highlight and copy (Ctrl + C) the following:
Request URL
Request Method
Status Code
Add this information to your inquiry.
If you had any trouble finding or copying the error messages from your Google Chrome console or network tab, please let us know. We're always looking to improve our guides!