The first step to resolving any technical anomaly (For example, a bug or error) is being able to reproduce the issue and getting data on where, when, and how the error is generated. This is why it is crucial for us to receive enough information from our users about potential issues in order for us to resolve them. In this guide, we'll show you how to find the information from your Mozilla Firefox browser for you to send it to us for further analysis.
In addition to this, it is important for us to know the following, so please keep these questions in mind while writing us your inquiry:
What were you trying to do before or when you faced the error?
On which board and with which user was the error created?
What was the sequence of actions that led to the error?
What is being printed as the error message in the user interface? Please provide a screenshot if possible.
Is the error being created only for one user or does it occur with multiple users?
Which browser and browser version are you using? Does the problem occur with other browsers on your device?
Copying error report(s) from the console
Step 1
On your Mozilla Firefox browser, click on the three parallel lines in the top-right corner which will collapse a dropdown menu. From this dropdown menu, click "Web Developer".
Alternatively, you can press Ctrl + Shift + K on your keyboard to open the developer tools console. If you do this, skip Step 2.
Step 2
Click on "Web Console" to open the developer tools console.
Step 3
To make finding your error easier, you can filter the view to only show error reports. To do this, click on the icon next to "Filter output" and then separately click on all blue keywords except for "Errors".
Step 4
Now that you've filtered the view to only show error reports, copy the error message(s) by highlighting them and pressing Ctrl + C. After this, by pressing Ctrl + V you can paste the message as an attachment to your inquiry.
Copying error information from the network tab
Step 1
On your Mozilla Firefox browser, click on the three parallel lines in the top-right corner which will collapse a dropdown menu. From this dropdown menu, click "Web Developer".
Alternatively, you can press Ctrl + Shift + E on your keyboard to open the developer tools network tab. If you do this, skip Step 2.
Step 2
Click on "Network" to open the developer tools network tab.
Step 3
To make finding your error easier, click on "Status" to sort the list.
Step 4
Click anywhere on the error details and it should automatically highlight the error and open a box on the right side of the list.
In the box, under "Headers" highlight and copy (Ctrl + C) the following information:
Request URL
Request method
Status code
Add this information to your inquiry.
If you had any trouble finding or copying the error messages from your Mozilla Firefox console or network tab, please let us know. We're always looking to improve our guides!