The first step to resolving any technical anomaly (For example, a bug or error) is being able to reproduce the issue and getting data on where, when, and how the error is generated. This is why it is crucial for us to receive enough information from our users about potential issues in order for us to resolve them. In this guide, we'll show you how to find the information from your Microsoft Edge browser for you to send to us for further analysis.
In addition to this, it is important for us to know the following, so please keep these questions in mind while writing us your inquiry:
What were you trying to do before or when you faced the error?
On which board and with which user was the error created?
What was the sequence of actions that led to the error?
What is being printed as the error message in the user interface? Please provide a screenshot if possible.
Is the error being created only for one user or does it occur with multiple users?
Which browser and browser version are you using? Does the problem occur with other browsers on your device?
Copying error report(s) from the console
Step 1
On your Microsoft Edge browser, click on the three dots in the top-right corner which will collapse a dropdown menu. From this dropdown menu, click "F12 Developer Tools".
Alternatively, you can press F12 on your keyboard to open developer tools.
Step 2
Click "Console" from the developer tools upper panel and choose "Errors"
Step 3
Now, copy the error message(s) by highlighting them from the console and pressing Ctrl + C. After this, by pressing Ctrl + V you can paste the message as an attachment to your inquiry.
Copying error information from the network tab
Step 1
On your Microsoft Edge browser, click on the three dots in the top-right corner which will collapse a dropdown menu. From this dropdown menu, click "F12 Developer Tools".
Alternatively, you can press F12 on your keyboard to open developer tools.
Step 2
Click "Network" from the developer tools upper panel and click "Result" to sort the list (This makes it easier to find your error).
Step 3
Write down the Name (URL), Method, and Result of the error. Alternatively, you can also directly copy these by pressing Ctrl + C on the highlighted items in the right panel. Add this information to your inquiry.
If you had any trouble finding or copying the error messages from your Microsoft Edge console or network tab, please let us know. We're always looking to improve our guides!