What is a Continuous Discovery Board?
The Continuous Discovery Board is your team’s central hub for building the right solutions—those that solve real problems for real users. It supports a structured and iterative approach to discovery that helps teams stay customer-centered while making decisions grounded in evidence, not assumptions.
Unlike traditional project boards focused on delivery, the Discovery Board is where customer insights, problem framing, and opportunity mapping come together to guide what your team builds—and why.
When to Choose a Continuous Discovery Board?
Use a Discovery Board when your team is:
Seeking to build customer understanding before committing to solutions.
Exploring problem spaces with multiple unknowns.
Looking to test ideas before investing in full development.
Aiming to align product decisions with both user needs and business goals.
This board is ideal for product teams, researchers, designers, and innovation units working in fast-moving, customer-focused environments.
When to Try Another Use Case?
If you're already clear on what you need to build and are ready to plan and execute delivery, the Agile Board is a better fit. For gathering and evaluating a large volume of internal or external ideas, consider using Idea Challenges or Innovation Management.
What Does It Mean for the HYPE Board?
Access Controls
To ensure the right level of collaboration and confidentiality, we’ve configured access controls as follows:
Only listed users and those from approved domains can access the board.
Make sure to list the allowed domains relevant to the board's audience from the board's Access rights section
Authentication is enabled through Office 365, Google, and Viima.
All contributions (comments, likes, and new entries) require users to be logged in, ensuring accountability and quality engagement.
Sharing Options
We’ve enabled email and Viva Engage as sharing channels. These are useful for surfacing research findings, inviting cross-functional feedback, or aligning with stakeholders.
Statuses & Categories
The Discovery Board follows a five-stage flow inspired by modern discovery practices:
Inputs – Capture raw user insights: customer interviews, support logs, behavioral data, or market signals. This is your input funnel.
Problems – Synthesize your inputs into clearly defined user problems. Focus on patterns, unmet needs, and real-world context—this is where clarity starts.
Opportunities – Map problems to business outcomes. Visualize opportunities and decide where to focus based on impact and feasibility. This is your strategic lens.
We created 3 evaluation metrics (scale of 1 to 5) to support decision-making at this stage:
Customer Desirability
Technical Feasibility
Business Viability
All three have equal weight in the Viima Score
Idea responsibles and admins can provide evaluations
A text field is also available for feedback on the given evaluations
Solution Concepts – Explore multiple solutions per opportunity. Creativity thrives here—think broadly before narrowing down.
Testing – Validate assumptions through experiments, prototypes, and user tests. Learn early, fail cheap, and reduce risk before building.
This flow encourages a mindset of learning before deciding, and validating before building.
We recommend you to tailor the categories to match your industry, customer needs and the unique circumstances of your team. You can find instructions on how to configure categories in this article
Discovery questions
We added 4 discovery questions to the submission form:
What are the main goals users are trying to achieve?
What’s the most frustrating part of [doing this task, using the product/service, solving this problem]?
What do users wish worked better or differently?
What are common complaints or suggestions users have heard from others?
These are some common questions employed in discovery. It would still be advisable to edit and tailor these to your specific needs and goals, which you can with our custom fields.
Building What Matters, With Confidence
The Continuous Discovery Board helps teams stay aligned with customer reality while connecting product work to business outcomes. It turns uncertainty into insight and ideas into tested opportunities.
Use it regularly. Reflect on what you’re learning. Share insights across your team. And most importantly, stay curious—because great products start with great questions.